P/01Xero Agent · Voice & support operations
A voice operations layer that runs inside your existing telephony.
Xero Agent handles inbound and outbound voice interactions in real time — with case continuity, human escalation, and CRM-grade record-keeping.
What it replaces
The operational gaps Xero Agent closes.
Replaces call queues, IVR overload, and manual Tier-1 support handling.
- 01Long hold times and queue overflow
- 02After-hours and weekend gaps in coverage
- 03Inconsistent agent quality across shifts
- 04Manual outbound campaigns that don't scale
In a typical inbound call operation, queue overflow can result in 40–65% call abandonment during peak load.
Operational benchmark · Calibrated to client-specific data during discovery
Capabilities
What Xero Agent does.
Inbound at scale
Resolve, route, or escalate every call. No queues, no abandonment.
Outbound operations
Collections, renewals, reminders, and verification — executed at scale.
Multilingual
Operate natively across Urdu, Arabic, English, French, Hindi, and more.
Human escalation
Hand off with full transcript, intent, and history — never cold.
CRM continuity
Cases, notes, and dispositions written in real time to your system of record.
Observability
Per-call traces, SLA dashboards, and quality scoring built in.
Experience Xero Agent
Test a sample voice workflow in your browser.
Experience how Xerix handles real-time voice interactions with structured escalation and support logic. Production deployments are configured per enterprise workflow.
Workflow configuration
Active workflow
Banking · Card block & verification
Sample inbound voice flow for card-block requests with identity verification and case continuity.
Demo environment. Production deployments are configured per enterprise workflow.
Integrations
Operates inside your existing stack.
Bidirectional integration with your systems of record. Custom connectors built and operated by Xerix when needed.